How fast does Sentinel respond to support requests?

We aim to respond to all support tickets within one business day. Customers on annual plans receive priority support.

Do you offer phone support?

We are an email and ticket-first company so we can keep an audit trail of every conversation. We do not offer phone support.

Open a ticket from your customer portal or email support@sentinelserp.com with reproduction steps and screenshots.

Email support@sentinelserp.com from your registered address with your order ID. See the Refund Policy for eligibility.

Get in Touch

Have a question or need help? We're here for you. Fill out the form below or reach out through one of our support channels.

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Monday - Friday: 9am - 6pm EST

Enterprise: 24/7

Available for Pro & Enterprise

Average response: < 5 minutes

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